Return & Refund Policy

This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled when you purchase from Halori through Halori.store.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The product must also be in its original packaging.

Because Halori products are consumable wellness products, we cannot accept returns for opened, used, or partially used products unless the item arrived damaged or defective.

How to Start a Return

To request a return, please contact us at:

info@halori.store

Please include your order number, the email address used at checkout, and the reason for your return request.

If your return is approved, we will send you instructions on how and where to return your item.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow several business days for your bank or payment provider to process and post the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us at info@halori.store as soon as possible.

Please include your order number and clear photos of the product and packaging so we can review the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

Opened products
Used products
Products without original packaging
Products returned without approval
Gift cards, if applicable
Items marked as final sale, if applicable

Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need help with an order issue, please contact us at info@halori.store.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@halori.store.

We will do our best to cancel your order before it is processed or shipped. Once an order has been processed or shipped, we may not be able to cancel it.

Lost or Stolen Packages

Halori is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly. You can also contact us at info@halori.store, and we will do our best to assist you.

Contact Us

If you have any questions about returns or refunds, please contact us:

Halori
Website: Halori.store
Email: info@halori.store